ResearchArchive
The archive.
13 notes on voice systems, evaluation, governance and the infrastructure behind agents in production.
2026
7 OctVoice systemsWhat is an AI voice agent, and what should it finish on a call?A practical guide to AI voice agents. We explain how they differ from IVR, chatbots and answering services, and what should be done before a call ends.3 min→21 SeptAgent operationsWhat AI Agents Can Reliably Own in ProductionThe useful question is not whether an agent can complete a demo. It is which bounded parts of real work it can own repeatedly, with tools, approvals and recovery in place.4 min→18 SeptInfrastructureMCP Is Not the Product: What Secure Tool Connections Actually ChangeMCP gives agents a standard way to reach tools and data. The business value still comes from choosing the right work, limiting permissions and designing the approval path.4 min→16 SeptEvaluationHow to Evaluate an AI Agent Before It Touches Real WorkA production evaluation should test outcomes, tool use, refusals, handoffs and recovery. A polished demo and a list of model benchmarks are not enough.4 min→24 JunVoice systemsAI Voice Agents for Home Services: Never Miss a JobAI voice agents for home services answer every call 24/7 — even when your techs are on a roof or under a sink — triage the emergency, and book the job fast.8 min→22 JunVoice systemsAI Voice Agents for Dental Clinics: Book Patients 24/7AI voice agents for dental clinics answer every call 24/7, qualify new patients, and book into your practice software — so the front desk stops losing patients to voicemail.7 min→19 JunVoice systemsAI Voice Agent vs IVR vs Voicemail: An Honest ComparisonAI voice agent vs IVR vs voicemail: an IVR routes calls and voicemail stores them, but only an AI voice agent answers, qualifies, and books. Here's the honest pick.8 min→17 JunVoice systemsAI Voice Agent vs Human Receptionist: Which Do You Need?AI voice agent vs human receptionist: a human wins rare complex calls, but AI answers every call 24/7 and rings leads back in seconds. Here's the honest pick.7 min→15 JunGovernanceIs AI Voice Calling Legal? US, UK & UAE Rules ExplainedIs AI voice calling legal? Yes—but cold-calling strangers with an AI voice is restricted in the US, UK, and UAE. Here's what the TCPA, PECR, and TDRA rules require.8 min→14 JunVoice systemsWhy Service Businesses Lose Jobs to Missed Calls — and How AI Voice Agents Fix ItEvery unanswered call is a job that may never come back. Here's where missed calls actually go, why voicemail rarely recovers them, and how an AI voice agent answers, qualifies, and books 24/7.3 min→14 JunVoice systemsHow Much Does an AI Voice Agent Cost? (2026 Pricing Guide)How much does an AI voice agent cost? DIY platforms run $0.05–$0.15/min, but the real AI voice agent cost is the stack and setup underneath. Here's the math.7 min→14 JunVoice systemsHow Fast Can an AI Voice Agent Go Live? (Setup Timeline)How fast can an AI voice agent go live? A talking demo takes an afternoon, but a production agent that books your jobs runs about one to four weeks. Here's why.7 min→14 JunVoice systemsDo AI Voice Agents Actually Sound Human? A 2026 Reality CheckDo AI voice agents sound human in 2026? For routine calls, yes—they're now hard to tell from a person. Here's what's real and where they still slip.6 min→
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