ResearchArchive
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12 notes on voice systems, evaluation, governance and the infrastructure behind agents in production.
2026
21 SeptAgent operationsWhat AI Agents Can Reliably Own in ProductionThe useful question is not whether an agent can complete a demo. It is which bounded parts of real work it can own repeatedly, with tools, approvals and recovery in place.4 min→18 SeptInfrastructureMCP Is Not the Product: What Secure Tool Connections Actually ChangeMCP gives agents a standard way to reach tools and data. The business value still comes from choosing the right work, limiting permissions and designing the approval path.4 min→16 SeptEvaluationHow to Evaluate an AI Agent Before It Touches Real WorkA production evaluation should test outcomes, tool use, refusals, handoffs and recovery. A polished demo and a list of model benchmarks are not enough.4 min→24 JunVoice systemsAI Voice Agents for Home Services: Never Miss a JobAI voice agents for home services answer every call 24/7 — even when your techs are on a roof or under a sink — triage the emergency, and book the job fast.8 min→22 JunVoice systemsAI Voice Agents for Dental Clinics: Book Patients 24/7AI voice agents for dental clinics answer every call 24/7, qualify new patients, and book into your practice software — so the front desk stops losing patients to voicemail.8 min→19 JunVoice systemsAI Voice Agent vs IVR vs Voicemail: An Honest ComparisonAI voice agent vs IVR vs voicemail: an IVR routes calls and voicemail stores them, but only an AI voice agent answers, qualifies, and books. Here's the honest pick.8 min→17 JunVoice systemsAI Voice Agent vs Human Receptionist: Which Do You Need?AI voice agent vs human receptionist: a human wins rare complex calls, but AI answers every call 24/7 and rings leads back in seconds. Here's the honest pick.7 min→15 JunGovernanceIs AI Voice Calling Legal? US, UK & UAE Rules ExplainedIs AI voice calling legal? Yes—but cold-calling strangers with an AI voice is restricted in the US, UK, and UAE. Here's what the TCPA, PECR, and TDRA rules require.8 min→14 JunVoice systemsWhy Service Businesses Lose Jobs to Missed Calls — and How AI Voice Agents Fix ItEvery unanswered call is a job that may never come back. Here's where missed calls actually go, why voicemail rarely recovers them, and how an AI voice agent answers, qualifies, and books 24/7.3 min→14 JunVoice systemsHow Much Does an AI Voice Agent Cost? (2026 Pricing Guide)How much does an AI voice agent cost? DIY platforms run $0.05–$0.15/min, but the real AI voice agent cost is the stack and setup underneath. Here's the math.7 min→14 JunVoice systemsHow Fast Can an AI Voice Agent Go Live? (Setup Timeline)How fast can an AI voice agent go live? A talking demo takes an afternoon, but a production agent that books your jobs runs about one to four weeks. Here's why.7 min→14 JunVoice systemsDo AI Voice Agents Actually Sound Human? A 2026 Reality CheckDo AI voice agents sound human in 2026? For routine calls, yes—they're now hard to tell from a person. Here's what's real and where they still slip.6 min→
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